Refund and Returns Policy - 9neet - Used Cars Buy and Sell

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy explains the conditions under which payments made through 9neet.com may be cancelled or refunded.

GENERAL POLICY
9neet provides online classified, advertising, promotional, and digital services. Refund eligibility depends on the type of service purchased and whether the service has already been provided or activated.

Before making a payment, customers should review the service, price, and applicable terms carefully.

CANCELLATION BEFORE SERVICE ACTIVATION
If a customer requests cancellation before a paid service has been activated or substantially provided, 9neet may consider a refund of the applicable amount, subject to any applicable payment-processing charges or other disclosed deductions.

Refund eligibility will be determined based on the circumstances of the request.

LISTING AND ADVERTISEMENT FEES
Fees paid for publishing, promoting, highlighting, or extending a listing may generally be non-refundable once the service has been activated or the listing has been published.

If a technical issue prevents the purchased service from being provided, the customer may contact us for review.

DIGITAL SERVICES
Payments for digital services or tools that have already been delivered, activated, accessed, or substantially used may not be eligible for a refund.

If a customer experiences a genuine technical problem preventing access to a paid service, the customer should contact us promptly so that we can investigate and, where appropriate, provide a correction, replacement, extension, or refund.

CLASSIFIED TRANSACTIONS
9neet is a platform that facilitates classified listings.

Unless expressly stated otherwise, 9neet is not the seller of products or vehicles listed by third-party users.

Payments or transactions made directly between buyers and sellers are the responsibility of those parties and are not automatically eligible for a refund from 9neet.

Buyers should verify the seller, product, vehicle, documents, condition, and other relevant details before entering into a transaction.

FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If you believe that a payment was made without your authorization or that a payment-related fraud has occurred, contact us immediately at contact@9neet.com.

We may request transaction details or supporting information to investigate the issue.

REFUND REQUEST PROCESS
To request a refund, contact:

Email: contact@9neet.com

Please include:

Full name
Registered email address
Order/payment ID
Date of payment
Amount paid
Service or listing purchased
Reason for requesting a refund
We may request additional information where necessary.

REFUND APPROVAL
If a refund is approved, it will generally be processed to the original payment method used for the transaction, subject to the capabilities and policies of the payment service provider.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

PARTIAL REFUNDS
Where appropriate, 9neet may provide a partial refund depending on the portion of the service already delivered or used.

FAILED OR DUPLICATE PAYMENTS
If your account is charged but the payment or service is not successfully completed, please contact us with the transaction details.

Duplicate payments will be reviewed and, where confirmed, may be refunded through the original payment method.

CHARGEBACKS
Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we can investigate and resolve the issue where possible.

Nothing in this policy limits any rights available to customers under applicable law or the rules of their payment provider.

POLICY CHANGES
9neet may update this Cancellation and Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

9neet
Pune, Maharashtra, India
Email: contact@9neet.com

Website: https://www.9neet.com/